In short
Before work starts you get a full refund. Once the homepage design has been shared, payments already made are not refunded. Monthly services are not refunded for months that have already started.
Website projects
- Before work starts: full refund of your first instalment.
- After the homepage design is shared: no refund, because the design work has already been done.
- After you approve the design or development starts: instalments already paid are not refundable, because the work has been done.
- After the website goes live: no refund, but we will fix any problem that is our mistake at no cost.
SEO, social media and ads management
- Monthly fees are paid in advance and are not refunded once the month has started.
- You can stop the service with 45 days’ notice and will not be charged for the following month.
- Ad budget paid directly to Google or Meta is handled by those platforms; we cannot refund it.
Domain, hosting and other third-party costs
Domains, hosting, business email, paid plugins and similar items are bought from other companies on your behalf. Once bought, they cannot be refunded.
How to ask for a refund
Email hello@digihack.in or WhatsApp +91 70157-61241 with your name, project and reason. We reply within 2 working days, and approved refunds are paid to your original payment method within 7–10 working days. Once a refund is paid, we delete all designs, files and other work we created for that project, and they can no longer be used.
Contact
BusinessDigihack Web Solutions
Grievance officerAnkit K, Founder
Emailhello@digihack.in
Phone+91 70157-61241
AddressAdvocates Plot No. 17, Jindal Associates, 18, Mal Godown Road, Gandhi Colony, Mahavir Colony, Panipat, Haryana 132103